⭐️⭐️⭐️⭐️⭐️
Air Repair Pros has officially earned customers for life with us!
Our AC went out on a Sunday in the middle of August, which is basically a Texas emergency. 😂 We actually had a membership with another HVAC company, but when we called, they couldn’t get anyone out until the following day. After seeing all the great reviews for Air Repair Pros, we decided to give them a call.
We called around 8 AM, someone was at our house by 10 AM, and our AC was back on by 11 AM. That alone would have been enough for a 5 star review, but the level of service we received after that is what really impressed us.
Daniel came out initially and was wonderful. He was professional, knowledgeable, and incredibly thorough. He cleaned our system, got our air back on, showed us photos of what was going on inside the system, and actually took the time to explain what he was seeing, how everything was running, and what could be optimized. We never felt pressured or like we were being sold something we didn’t need.
When we continued having some intermittent issues, Omar and Beau came out and ultimately diagnosed an improperly wired electrostatic device that had previously been installed in our system. They came out more than once to make sure the issue was completely resolved and that everything was wired and operating properly before calling it done. That kind of follow through means a lot.
Johnny, the manager we worked with, was also fantastic. When there was still some uncertainty about why the system was shutting off, he stepped in, helped coordinate everything, and made sure we were taken care of. Chris was always incredibly professional and helpful over the phone, and was great with scheduling and communication throughout the entire process.
What stood out to us most is that this company genuinely seems to take pride in their work. We never felt like we were dealing with salespeople looking for the next thing to charge us for. We felt like we were dealing with people who actually cared about figuring out the problem, doing the job correctly, and taking care of their customer.
We were so impressed that we ended up signing up for an Air Repair Pros membership. They’ll be back out in October to get our system ready for winter, and we’re genuinely happy to have found a company we trust and look forward to working with in the future.
Although hopefully we won’t be seeing TOO much of them because our AC will just keep working from now on. 😂
Seriously though, if you’re looking for an HVAC company that is responsive, knowledgeable, honest, and actually cares about its customers, I cannot recommend Air Repair Pros enough. They were an absolute lifesaver for our family!
Response from the owner:Lauren, thank you for taking the time to share all of this. We’re glad we could get your AC running quickly on a hot Sunday and that Daniel, Omar, Beau, Johnny, and Chris kept communicating clearly, fixing the wiring issue, and following through until everything was working properly. It means a lot that you felt respected and never pushed, and we truly appreciate you choosing an Air Repair Pros membership.